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Privacy Policy for Hyperoo

Effective Date: 2025.04.01
Last Updated: 2025.09.01

Hyperoo (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, mobile applications, services, and in-person activities (collectively, the “Services”).

By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue using our Services.

1. Information We Collect

We may collect the following types of personal information:

  1. Personal Identification Information

    • Name, email address, phone number, date of birth, address.

    • Emergency contact details (for training safety).

  2. Account & Membership Information

    • Login credentials, membership tier, billing history.

    • Class bookings, attendance records, and training progress.

  3. Payment & Transaction Data

    • Credit card or payment method details (processed securely by third-party providers).

    • Transaction history, invoices, and receipts.

  4. Technical Information

    • IP address, browser type, device information, cookies, and usage data.

    • Location data (if you enable location services).

  5. Health & Fitness Data (where applicable)

    • Information voluntarily provided for training personalization (e.g., fitness goals, medical conditions, injury history).

    • Consent will be explicitly requested before collecting such data.

  6. User-Generated Content

    • Reviews, survey responses, feedback, photos, or videos voluntarily shared with us.

2. How We Use Your Information

We use the collected information to:

  • Provide, maintain, and improve our Services.

  • Manage membership accounts and process payments.

  • Schedule and track classes, training sessions, and events.

  • Communicate with you regarding updates, promotions, and service notifications.

  • Enhance safety and tailor training programs to your needs.

  • Comply with legal obligations and prevent fraud or misuse.

3. How We Share Your Information

We do not sell your personal information. However, we may share it with trusted third parties in the following cases:

  • Service Providers: Payment processors, scheduling platforms, marketing tools, analytics providers.

  • Business Operations: Affiliates, partners, or contractors who help deliver our Services.

  • Legal Requirements: When required by law, court order, or government regulation.

  • Business Transfers: In case of merger, acquisition, or sale of assets.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once no longer needed, your information will be securely deleted or anonymized.

5. Cookies & Tracking Technologies

Our website and apps may use cookies, web beacons, and similar technologies to:

  • Improve functionality and performance.

  • Understand usage patterns and enhance user experience.

  • Provide personalized marketing and advertisements.

You can manage or disable cookies in your browser settings, but some Services may not function properly.

6. Your Privacy Rights

Depending on your jurisdiction (e.g., under PIPEDA or GDPR), you may have rights to:

  • Access the personal data we hold about you.

  • Request corrections to inaccurate or incomplete data.

  • Request deletion of your personal data (“right to be forgotten”).

  • Withdraw consent for processing your information.

  • Object to certain types of processing, such as direct marketing.

To exercise your rights, contact us at [Insert Contact Email].

7. Data Security

We implement appropriate technical, organizational, and administrative safeguards to protect your information against loss, misuse, unauthorized access, disclosure, or alteration. However, no system is completely secure, and we cannot guarantee absolute protection.

8. Children’s Privacy

Our Services are not directed toward children under 13. We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected such data, please contact us immediately.

9. International Data Transfers

If you access our Services outside Canada, please note that your data may be transferred to and stored in countries with different privacy laws. By using our Services, you consent to such transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted with a new “Last Updated” date. Significant changes may be communicated via email or in-app notice.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Hyperoo

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